Self-Exclusion Policy at JitaGo

We support responsible gaming. Each user is personally responsible for their actions, but the operator is also obliged to provide tools to reduce risk. These include limits, notifications, and the ability to temporarily or permanently close access to an account.

Signs of a problem can be seen when a person loses control of their bets: they increase the amounts, play longer than planned, and ignore the consequences. In such cases, self-exclusion is a real tool that allows you to interrupt the game process and reduce damage.

The player can choose the blocking period: a day, a week, a month, six months, or permanently. The request is submitted via email support, after which the account is frozen. It is important to remember that during self-exclusion, access to the balance is closed, and active bets are calculated automatically and are not restored.

We do not allow minors to play and recommend that parents install filters if their children have access to their devices. The following rule applies to all users: during the self-exclusion period, you cannot open new accounts or attempt to bypass the block. If the system detects such attempts, the accounts will be closed.