Contact Us

Yes, and we truly appreciate it. Any suggestions, comments, or complaints you have help us improve the service. You can share them via chat or social media—the team always reviews feedback and uses it to refine features.

Live chat is available 24/7. It’s the fastest way to resolve any issue at any time of day. For the most up-to-date contact channels, it’s best to check the information directly on the website.

Never share passwords, full document details, or any other personal information unrelated to your request. Support staff will only ask for what is necessary to resolve the issue—for example, a transaction ID or wallet address.

On average, you’ll receive a response in the chat within a couple of minutes, as the channel operates in real time. Response times via social media may be slightly longer and depend on the team’s workload. In urgent cases, always use the live chat.

The main support channels right now are online chat and official Facebook Messenger. You’ll get the fastest response through these. Email is not used in order to speed up communication and avoid delays in processing requests.

Yes, communication is completely safe as long as you follow one simple rule: do not share information that could be used by malicious actors. Support will never ask for your account password or confidential documents unless absolutely necessary.

Live Chat — available directly on the website or in the app. This is the best option for urgent questions.
Facebook Messenger — you can send a message through the official page, and the team will respond in due course. (https://www.facebook.com/Jitago.vip/ )
Telegram account: https://t.me/JitaGoOfficial